We offer support for life so if things change and after taking your puppy home & your circumstances have changed then by all means you are welcome to return the puppy, so long as you can from an emotional viewpoint that is… By returning your puppy wouldn’t guarantee any of the price to be reimbursed to you, but we would be focusing on firstly the welfare and happiness of the puppy.

• If you cancel your puppy journey after joining our waiting list but prior to reserving your puppy: no deposit has been paid and there is no charge
• If you cancel after you have reserved a puppy: the 10% deposit is non-refundable
• If you cancel after reserving a puppy AND after having paid the remainder of the cost but BEFORE collection day: this payment over the reservation fee will be refunded to you minus £50 administration fee. The reservation fee of 10% remains non-refundable
• If you cancel after collection day (having paid the total amount for the puppy): you will not qualify for a refund*, so by returning your puppy would not guarantee any of the price be refunded to you (not inclusive of the non-refundable 10% reservation fee). However, if we are able to rehome the puppy straightaway then, in this circumstance we would issue a 50% refund of the initial purchase price (minus costs). In this circumstance, a refund would only be issued by bank transfer. In this circumstance, the puppy would need to be returned with the ownership and microchip information reinstated to Elemental Cavaliers, all original paperwork, products and other items. Any additional expense including (but not limited to) mileage, travel time, fuel costs, veterinary charges, and other costs would not be covered by Elemental Cavaliers. Thankfully we have never experienced this happening but need to write this nonetheless so you are aware
• *If you cancel after collection because during the Puppy Pet Health Check (within 5 days of puppy collection) a concern is identified by your veterinary professional that would affect the puppy’s ability to be a family pet that was not identified by our veterinary professional nor by ourselves: In this circumstance (which we have fortunately never experienced) we would issue a full refund (including the deposit) once the puppy is returned to us providing that 1) a full written medical report is produced from your veterinary professional which clearly states that the matter diagnosed is a pre-existing condition that the puppy had prior to collection. This full medical report would be assessed by our veterinary professional and a third-party veterinary professional prior to any refund being issued. The professionals would need to be in agreement for a full refund to be issued. Also provided would need to be 2) all original items, certificates and paperwork that left with the puppy, and that the ownership and microchip details must be reassigned to Elemental Cavaliers. Any additional expense including (but not limited to) mileage, travel time, fuel costs, veterinary charges and other costs would not be covered by Elemental Cavaliers. In this circumstance, a refund would only be issued by bank transfer. We need to write this to make you aware although fortunately we have never had a puppy fail a puppy health check.
• If a health concern is identified by our veterinary professional conducting their Puppy Pet Health Check that would affect the puppy’s ability to be a family pet then Elemental Cavaliers will remove a puppy being sold. This would only happen with your written approval and in such a circumstance (which fortunately we have never experienced since we conduct health tests) a full refund would be issued to you. In this circumstance, a refund would only be issued by bank transfer. We need to write this to make you aware although fortunately we have never had a puppy fail a puppy health check